Privacy Policy

1. Introduction

Abrol Group UK Ltd (t/a Abrora Ceramics) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you agree to the terms of this Privacy Policy.

2. Data We Collect

We collect and process personal information to provide you with the best possible experience. This information includes your name, email address, postal address, and details about your purchase history. Additionally, for payment purposes, we may process sensitive payment information, such as your card details, in compliance with secure standards.

3. How We Use Your Information

The personal information we collect is used to fulfill your orders, ensuring that products are delivered to you as requested. We may also use this information to communicate with you about your purchases, respond to your inquiries, and continually improve our products and customer service experience.

4. Data Sharing

To facilitate order fulfillment, we may share your personal information with trusted third parties, such as delivery companies and secure payment processors. However, we do not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. We are committed to partnering only with organizations that uphold similar standards of data protection and privacy.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and as required by applicable laws, including GDPR. We securely process and handle financial data, including card details, which are retained only for the time needed to complete transactions and comply with legal requirements.

6. Your Rights Under GDPR

If you are an EU resident, you have specific rights under the General Data Protection Regulation (GDPR). These include:

• Access: You have the right to request access to your personal data.

• Rectification: You can request corrections if data is inaccurate.

• Erasure: You may request deletion of your data in certain situations.

• Restriction: You can request that we restrict the processing of your data in specific conditions.

• Data Portability: You may request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided below.

7. Data Storage and Security

We store your data on secure servers based in the United Kingdom and may also use trusted cloud services for data storage and management. All software and service providers we use are GDPR-compliant, ensuring that your data is handled with the highest standards of security and privacy in accordance with EU regulations. Our storage providers and systems adhere to industry-standard security protocols to protect your data from unauthorized access, use, or disclosure. Sensitive information, such as payment data, is processed securely by our payment partners and is retained only as long as necessary to complete transactions and fulfill legal obligations.

9. Cookies

Our website uses cookies to enhance your experience and to understand how our website is used. Cookies are small files placed on your device that allow us to improve our services by analyzing website traffic and providing personalized content where applicable.

We may use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted or expired. These cookies help us remember your preferences, manage your session, and gather analytics to improve our site.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website. For more details on managing cookies, please consult your browser’s help resources.